Policies

Money Back Guarantee

FIRST CLASS GUARANTEE IN OPEN GROUPS

If after the first open group class you decide not to continue with the classes, your initial two-month payment will be refunded and you will not be charged for the first class. You will need to cancel by e-mail within 24 hours after the first class.

REMAINING CLASSES REFUNDED IF YOU LEAVE RIGHT AFTER THE SECOND CLASS

If you should decide, for whatever reason, to leave your Spanish course after the second class, you will receive your money back corresponding to the number of remaining classes. You must send us an e-mail or call us within 24 hours after the second class.*

ONE YEAR OF CREDIT

If for whatever reason you need to leave classes the day after the second class, we will keep your credit for remaining classes for one whole year.

*There are refunds as a group for companies and friends groups. There are no individual refunds for students enrolled in group classes for companies, organizations or groups of friends classes.

To Cancel a Class

For companies, organizations, individual classes and friends groups, students who miss a class must notify the tutor via e-mail or text, at least 24 hours in advance in order to reschedule. If you cancel a class with less than 24 hours notice, there are no refunds or the possibility to reschedule the class. (Exception — Spanish Tutor DC follows the Federal Government’s closing policies during severe weather days. In the event the Federal Government announces it is closed or opening late, Spanish Tutor DC will offer to students the option to cancel the class, and then reschedule). Rescheduled classes do not necessarily need to take place before the end of the current payment period. You can have your class the same week or just skip it and extend your course accordingly.

TO CANCEL A CLASS IN AN ENROLLMENT GROUP CLASS

We are frequently asked these questions: Is it worth it to start an 8 week course in a group if I am going to be on vacation two weeks? What happens if I need to travel because of my job? How about if I get a cold the day of the class and cannot attend? Is there a way to avoid losing out on these classes and the money? The answer is yes.

Spanish Tutor DC offers great advantages and flexibility. If you cannot attend your class one or more weeks, you can likely attend another class at a similar level instead. You will not be at the exact level, nor have the same homework, etc. in the second class, but the important thing is to keep practicing. The only thing you need to remember is to send an e-mail before the class to your tutor or the school. Also, you must take the make-up classes before your current course of two month classes ends.

TO CANCEL A CLASS IN A PRIVATE GROUP CLASS

The rules for these groups are the same as those for private one on one tutoring.  You and the other student may reschedule a class as a group, at any time provided the instructor receives 24-hour advanced notice.  No make-up classes in private groups. Please note, in consideration of the instructor’s time, classes canceled on the same day are subject to forfeit.  This policy is reciprocal– should the instructor cancel a class on the same day, we will offer an additional class at no cost to you.

Duration of the Class

Each hour of class includes five minutes of break time, so you will have 55 minutes of class. For classes of more than two hours, longer breaks will be needed.

Holidays and Vacations

Classes may be held on holidays if the tutor and student agree. Otherwise, you may reschedule your class or your pre-payment period may be extended accordingly.

If you or your tutor is going on vacation, classes may be rescheduled or your pre-payment period may be extended accordingly. You could also have a substitute teacher while your regular tutor is on vacation, sick, etc.

Change of Tutor

If it is your preference, we will make every attempt to assign the same tutor to you or your group. However, sometimes for various reasons, we may need to assign another tutor to you or your class.

Exams

We can help you prepare for your exams or tests, but we cannot guarantee that you will pass.